The Bureau du vérificateur général makes a point of being responsive to citizens who wish to bring to its attention observations that could be the subject of an audit.
Please note that for any request for information or to report a dangerous situation requiring the intervention of the Ville de Montréal, you must contact the 311 service.
You can file a reporting if you have witnessed a situation that contravenes to the policies and directives within the municipal administration, a department or an agency that falls within the jurisdiction of the Bureau du vérificateur général.
The process is confidential, and all information that you provide is protected under the Act respecting Access to documents held by public bodies and the Protection of personal information.
Here are the categories of complaints we can handle:
- Management of funds: irregularities, improper use, misappropriation
- Misuse of goods, resources, files or time
- Falsification, unauthorized manipulation or destruction of documents, data, or information
In addition to the Bureau du vérificateur général, other authorities at the Ville de Montréal handle complaints. It is important to draw a distinction between the role each plays, especially when determining where to file a complaint.
For more details on these authorities, we invite you to consult the table below and their respective websites.
|Who to contact
Bureau du vérificateur général de la Ville de Montréal
Bureau de l’Inspecteur Général de la Ville de Montréal (BIG)Learn more
Bureau de l’Inspecteur Général de la Ville de Montréal (BIG)
The mandate of the inspector general of the Ville de Montréal is to monitor the process for awarding contracts and their fulfillment by the Ville de Montréal (the City) or all other legal entities linked to it, including by receiving complaints and conducting investigations.
The BIG’s mission is also to prevent breaches of integrity and of applicable regulations. It has the right to conduct investigations and make recommendations and, when required, to cancel, terminate or suspend a contract.View the Website
Ombudsman de Montréal (OdM)Learn more
Ombudsman de Montréal (OdM)
The Ombudsman of Montréal is equivalent to the Protector of the citizen. The OdM provides persons who believe that they have been harmed by the decisions, actions or omissions of the City or of one of its representatives easy access and free recourse. The Ombudsman’s approach is always neutral and impartial: it shows no bias in favour of either the citizen or the City.View the Website
Commission de la fonction publique de Montréal (CFPM)Learn more
Commission de la fonction publique de Montréal (CFPM)
The Commission de la fonction publique de Montréal is a non-partisan and independent commission whose primary mission is to handle complaints related to the City’s staffing process. It ensures the impartiality and fairness of the staffing regulations and other policies regarding labour force management in effect at the City.View the Website
Bureau du contrôleur général of the Ville de MontréalLearn more
Bureau du contrôleur général of the Ville de Montréal
Entity reporting to the Direction générale of the Ville de Montréal
The mission of the comptroller general of the Ville de Montréal is to promote and ensure ethical behaviour and compliance with the City’s values. The comptroller general oversees the existence and efficacy of the City’s internal controls and monitors compliance to the application of the code of conduct for City’s employees and frameworks, especially by performing an advisory role for employees and administrative units. The comptroller general has the power to perform audits, conduct investigations and make recommendations.View the Website